1)    Use our shopping cart for easy ordering and secure payment through PayPal. You can pay from your paypal account, bank account, e-check or major credit cards.   2)    For those who do not want to use PayPal, we accept major Credit Cards, Money Order, Bank Cashier’s Check or Personal Check (please allow extra 7-10 days to clear personal check). Please send your order and payment preference by e-mail to order@kencrest.us or fax to 81-575-25-2699 (Japan), and we will get back to you with the payment instruction.   3)    We accept International orders, and will ship to any countries by EMS (speed post) directly from Japan or our U.S. location in San Diego, California. We will ship your order within two business days (mostly same day the order is received), so you will be able to receive in 4-7 days. You will be notified of the shipment with the EMS tracking number for tracing as soon as the shipment is made. You will also be notified immediately of any delays, if the item is not in stock   4)    The shipping charge is only $7.00 for any knives you buy at one time. Our shopping carts are integrated with Japanese Knife Direct (JKD) and Japanese Chefs Knife (JCK), so you can combine your orders from both sites to save the shipping charge. Check out JCK site at http://www.JapaneseChefsKnife.com/   5)    You may return any wrong or defective knives for a full refund or replacement to Japan or San Diego location within 14 days after the receiving date. This guarantee does not cover any misuses or abuses, and must be returned in unused original condition and packaging.   6)    Please e-mail us any questions at info@kencrest.us.