Frequently Asked Questions (FAQs)
Can you ship products to my
We ship our products to over 100 countries via EMS (International Express
Mail Service by Japan Post) or DHL Express. The EMS is a fast and safe
international shipping method delivered right to your door by your postman,
and the DHL is a super fast and reliable courier service delivered right
to your door by a DHL deliveryman. Both are insured and traceable. Now
available worldwide to the following countries:
| Bangladesh, Bhutan, Brunei, Cambodia,
China (People's Rep.), Guam, Hong Kong, India,
Indonesia, Korea (Rep.), Laos, Macao, Malaysia,
Maldives, Mongolia, Myanmar, Nepal, Pakistan,
Philippines, Saipan, Singapore, Sri Lanka, Taiwan,
|| Australia, Fiji, New Caledonia, New
Zealand, Papua New Guinea, Solomon Is, Barbados,Canada,
Costa Rica, Cuba,El Salvador, Honduras, Jamaica, Mexico,
Panama, Trinidad and Tobago, U.S.A. , Bahrain, Cyprus,
Iran, Iraq, Israel, Jordan, Kuwait, Oman, Qatar, Saudi
Arabia, Syria, Turkey, United Arab
|| Austria, Azerbaidjan, Belarus, Belgium,
Bulgaria, Czech, Croatia, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Iceland, Ireland,
Italy, Latvia, Liechtenstein, Lithuania, Luxembourg,
Macedonia(Former Yugoslav Republic of),Malta,
Netherlands, Norway, Poland, Portugal, Romania, Russia,
Slovak, Slovenia, Spain, Sweden, Switzerland, Ukraine,
|| Argentina, Brazil,
Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay,
Venezuela, Algeria, Botswana, Cote d'Ivoire, Djibouti,
Egypt, Ethiopia, Gabon, Ghana, Kenya, Madagascar,
Mauritius, Morocco, Nigeria, Rwanda, Senegal, Sierra
Leone, South Africa, Sudan, Tanzania, Togo, Tunisia,
| 2. How
much is the shipping
We charge only US$7.00 FLAT RATE for any orders from any countries, if ordered at one time with one shipping destination. This shipping fee will be automatically added to your shopping cart at the time of payment.
The DHL Express is now the default shipping service for customers
in USA and Australia, and the shipping fee is still US$7.00 Flat Rate.
|3. How soon can
you ship my order?
We try to keep the most items available for immediate shipment,
and usually ship your order on same day received or the following day.
If unable to ship in a few days, we will notify you immediately of the
expected shipping date.
After the EMS shipment is made from
Japan, you will be able to receive :
To Address in
United States, within 3 to 5 days.
To address in European
countries, within 5 to 7 days.
To address in Asian
Countries, within 3 to 5 days.
To Address in Canadak, Australia or New Zealand within 4 to 6 days.
To Address in Russia within 7 to 14 days
The DHL shipment usually arrives within 2 days to USA, Canada and Australia,
and 3 days to Europe.
(Holiday Season during December may take a few days extra)
| 4. How can
I trace my parcel ?
As soon as your shipment is made, we will notify you of the EMS Tracking
number, and you can trace your parcel at EMS
| 5. Is EMS & DHL shipping insured?
Yes, it is insured for any damages or lost during transportation. We will
give a special care for the product inspection and the packaging
when shipping, but if you found any problems, please contact us immediately.
We will help you to claim your damages and solve the problem. You
may be required to submit the proof such as pictures or documents.
| 6. What is
We would like you to be 100% satisfied with your any purchases of our products.
For any reasons, if it has not proved you, you may return it within 14
days for a refund or replacement with other items. All returns should be
made in original condition (must be new and unused) and in original package.
Please notify us for the
return by email at email@example.com and ship it back at your
expense to the following Japanese or U.S. office at your
Kencrest Corporation (Japanese
1803-5 Oze, Seki City
Kencrest USA, Inc. (US
9325 Lima Ter. S.
Seattle, WA 98118
knives, if found, can also be returned to our U.S. or Japanese
office for a full refund or replacement at any times, but this
does not cover any misuses or abuses. Please contact us for
our instruction before you
| 7. How can I buy knives which are "Sold Out?
We always try to keep sufficient inventory of all the products we offer.
However, many of our knives are limited production, especially hand made
custom knives, so it will take a few months for re-stocking, once they
were sold out. You can request for the waiting list by email at firstname.lastname@example.org,
and we will notify you as soon as it becomes available again in future.
What's New! |
Info | Contact Us |
Seki | Knife Shows