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JKD  Frequently asked questions
(FAQs) JCK
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1.
Can you ship products to my
country?
We ship our
products to over 53 countries via EMS (International Express
Mail Service by Post Offices). Basically, your order will be
shipped directly from our Japanese office via EMS. The EMS is
a fast and safe international shipping method delivered right
to your door by your postman, and is available worldwide in
the following
countries:
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Asia |
North
America
Central
America
Oceania
Middle East
Caribbean
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Europe
Russia
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South
America
Africa
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| Bangladesh, Bhutan, Brunei, Cambodia,
China (People's Rep.), Guam, Hong Kong, India,
Indonesia, Korea (Rep.), Laos, Macao, Malaysia,
Maldives, Mongolia, Myanmar, Nepal, Pakistan,
Philippines, Saipan, Singapore, Sri Lanka, Taiwan,
Thailand, Vietnam |
Australia, Fiji, New Caledonia, New
Zealand, Papua New Guinea, Solomon Is, Barbados,Canada,
Costa Rica, Cuba,El Salvador, Honduras, Jamaica, Mexico,
Panama, Trinidad and Tobago, U.S.A. , Bahrain, Cyprus,
Iran, Iraq, Israel, Jordan, Kuwait, Oman, Qatar, Saudi
Arabia, Syria, Turkey, United Arab
Emirates |
Austria, Azerbaidjan, Belarus, Belgium,
Bulgaria, Czech, Croatia, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Iceland, Ireland,
Italy, Latvia, Liechtenstein, Lithuania, Luxembourg,
Macedonia(Former Yugoslav Republic of),Malta,
Netherlands, Norway, Poland, Portugal, Romania, Russia,
Slovak, Slovenia, Spain, Sweden, Switzerland, Ukraine,
U.K |
Argentina, Brazil,
Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay,
Venezuela, Algeria, Botswana, Cote d'Ivoire, Djibouti,
Egypt, Ethiopia, Gabon, Ghana, Kenya, Madagascar,
Mauritius, Morocco, Nigeria, Rwanda, Senegal, Sierra
Leone, South Africa, Sudan, Tanzania, Togo, Tunisia,
Uganda, Zimbabwe
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2. How
much is the shipping
cost?
We charge only US$7.00 for any orders from any
countries, if ordered at one time with one shipping
destination.
In
case you are going to purchase items either from JKD
(JapaneseKnifeDirect.Com) and JCK (JapaneseChefsKnife.Com),
you can put your order of outdoor knife(JKD) and kitchen
knife(JCK) in same shopping cart together and your total
shipping cost is still same at
$7.00.
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3. How soon can
you ship my order?
We try
to keep the most items available for immediate shipment, and
usually ship your order on same day received or the following
day. If unable to ship in a few days, we will notify you
immediately of the expected shipping date.
After the EMS shipment is made from
Japan, you will be able to receive :
To Address in
United States, within 3 to 5 days.
To address in European
countries, within 5 to 7 days.
To address in Asian
Countries, within 3 to 5 days.
To Address in Australia or
New Zealand within 5 days.
To Address in Russia or Ukraine,
within 5 to 7 days
(Holiday Season during
December may cause some delays in
delivery)
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4. How can
I trace my parcel ?
As soon as your shipment is made, we will notify you the EMS
Tracking number, and you can trace your parcel at
EMS
TRACE
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5. Is EMS shipping
insured?
Yes, it is
insuredfor any damages or lost during transportation. We will
give a special care for the product inspection and the
packaging when shipping, but if you found any problems,
please contact us immediately. We will help you to claim your
damages and solve the problem. You may be required to
submit the proof such as pictures or
documents.
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6. What is
your return
policy?
We
would like you to be 100% satisfied with your any purchases of
our products. For any reasons, if it has not proved you, you
may return it within 10 days for a refund or replacement with
other items. All returns should be made in original condition
(must be new, never used and never be in water) and in
original package.
Please notify us for the
return by email at koki@kencrest.us and ship it back at your
expense to the following Japanese or U.S. office at your
choice:
Kencrest Corporation (Japanese
Office Address)
1803-5 Oze, Seki City
Gifu Pref,
Japan
501-3265
Phone 81-575-38-3019
Fax 81-575-25-2699
Email
koki@kencrest.us
Kencrest USA, Inc. (US
Office Address)
9325 Lima Ter. S.
Seattle, WA 98118
United States
Phone
858-204-0197
Any defective
knives, if found, can also be returned to our U.S. or Japanese
office for a full refund or replacement at any times, but this
does not cover any misuses or abuses. Please contact us for
our instruction before you
return.
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7. Can you ship to
different shipping address for my gift
purchasing?
Yes, we can ship your order to your family and friend in
anywhere in the world. Please inform the receiverfs shipping
address via Email.
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